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©2019 by Fragrance Cabin.

RETURNS
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We are happy to offer you a refund within 21 days from the date of purchase provided the
product that you are returning is unused and unopened with the original packaging and is in
fully resaleable condition. Our policy lasts 21 days. If 21 days has lapsed since your
purchase, unfortunately we are unable to offer you a refund or exchange.


The item can be returned by post to Customer services at the below address:
Fragrance Cabin
Unit 30934, Courier Point,
13 Freeland Park, Wareham Road,
Poole, Dorset,
BH16 6FH, UK


To process your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Undelivered Orders
If the customer fails to collect their order from a collection point, or if the customer address
is either incorrect or the address not accessible, the item may be returned to Fragrance
Cabin. In this instance, only the value of product(s) supplied will be refunded MINUS the
return postage costs incurred by Fragrance Cabin.
Damaged Products
In the event of any damaged products received, customers may notify Fragrance Cabin
immediately providing photographic evidence if possible to info@fragrancecabin.com

Refunds
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of
your refund. If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit/debit card or original method of payment.
All refunds will be processed upon receipt of the returned item to the original payment
method. Please note, if the product is returned to Customer Services, in a condition which is
not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or
exchange on the item. This does not affect your statutory rights.

Exchanges
After 21 days has lapsed, we are only able to replace items if they are defective or damaged.
If you need to exchange it for the same item, please send us an email at
info@fragrancecabin.com and send your item to:


Fragrance Cabin
Unit 30934, Courier Point,
13 Freeland Park, Wareham Road,
Poole, Dorset,
BH16 6FH, UK


Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will
be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach
you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service
or purchasing shipping insurance. We don’t guarantee that we will receive your returned
item.